📦 How to Track My Order

We know waiting for your order is half excitement, half impatience — so we’ve made tracking it as simple as possible. Here’s how to stay up to date every step of the way.

Step 1: Watch for Your Shipping Email

As soon as your order ships, you’ll receive a shipping confirmation email sent to the email address used at checkout. This email includes:

  • Your tracking number

  • A direct tracking link

  • The shipping carrier handling your delivery (USPS, UPS, DHL, etc.)

👉 If you don’t see the email, be sure to check your spam or promotions folder.

Step 2: Track Your Package Online

The easiest way to track your order is by clicking the tracking link in your shipping email.

You can also track it manually by visiting the carrier’s website and entering your tracking number directly. Tracking updates will show your package’s current status and estimated delivery date.

Step 3: Check Your Account (If You Created One)

If you created an account when placing your order, you can track everything in one place:

  1. Log in to your customer account

  2. Go to the Orders section

  3. Select your order to view tracking details and updates

This is a great option if you ever need to revisit your order history.

Step 4: Need Help? Contact Us

If you can’t find your tracking number, your email didn’t arrive, or something doesn’t look right, we’re here to help.

📧 Email us at: contact@cucamongaink.com
Please include your order number so we can assist you faster.

âť“ Frequently Asked Questions

Why hasn’t my tracking updated yet?

Tracking information can take 24–48 hours to appear after your order ships. This delay is normal while the carrier scans your package into their system.

My tracking number isn’t working — what should I do?

Sometimes carriers take a little time to activate tracking numbers. Try again later. If it still doesn’t work after 48 hours, reach out to us and we’ll look into it for you.

How long does shipping take?

  • Processing Time: 3–7 business days

  • U.S. Shipping: 5–10 business days

  • International Shipping: 10–20 business days

Delivery times may vary slightly depending on location and carrier.

If you have any questions at all, don’t hesitate to contact us. Thanks for shopping with us — we can’t wait for your order to arrive! 🎉