Shipping Policy
Thank you for shopping with Cucamongaink. Below you’ll find everything you need to know about how we handle shipping and delivery.
Order Processing Time
All orders are processed within 2–5 business days (Monday–Friday, excluding holidays).
Because many of our products are made to order, processing times may vary slightly during peak seasons or promotional periods. You will receive a confirmation email once your order has shipped.
If we experience a high volume of orders, shipments may be delayed by a few additional days. If there will be a significant delay, we will contact you by email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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United States: 5–10 business days
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Canada: 7–14 business days
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International: 10–21 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other unforeseen circumstances.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. Tracking information typically becomes active within 24–48 hours.
If you do not receive tracking details within 7 business days of placing your order, please contact us at:
Customs, Duties & Taxes
Cucamongaink is not responsible for customs duties, import taxes, or additional fees applied by your country’s customs office. These charges are the responsibility of the customer.
Incorrect Address Disclaimer
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error in your shipping details, contact us immediately at contact@cucamongaink.com. We will do our best to correct it before the order ships.
Lost or Stolen Packages
Cucamongaink is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.
If your tracking information states that your package was delivered but you have not received it, please contact the shipping carrier directly. If you need assistance, you may also contact us at contact@cucamongainaink.com and we will do our best to help.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at:
Please include:
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Your order number
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Photos of the item
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A brief description of the issue
We will review your request and provide a resolution as quickly as possible.
Questions
If you have any questions about your order or our shipping policy, please contact us at: